Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
Who We Are
At VIZIO SPORTS, our mission is to place game-changing technology well within the reach of every grassroots sports team in the nation. We are leveraging the power of sports technology to transform grassroots sports while creating great value for clubs, leagues, players coaches and parents. We launched Vizio Sports Live to give fans on-demand and instant access to watch their favorite teams compete at the highest level. Our full professional video production team provides the best streaming solution to meet the needs of our grassroots partners.
Partner with VIZIO SPORTS Live!
VIZIO SPORTS can increase the value of your league, tournament or sporting event through live and on-demand streaming. VIZIO SPORTS Live makes live streaming easy, and here is how it works:
If required, we provide full professional video production services, or you can use your own video production team
We manage all aspects of the viewing experience from scheduling to graphic design for banners and cover images
A integrated payment gateway for the collection and tracking of pay-per-view purchases
Include pre-roll video and banner advertising for sponsors
Post event viewer analytics and reporting
Revenue Opportunities
As the Rights Holder, you can generate additional revenue through streaming on VIZIO SPORTS Live. Here is how:
Pay-per-view for individual or game packages, where you set the price
Sale of pre-roll video advertising to your sponsors
